Why Are People Lining Up There? - AMORE STORIES - ENGLISH
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2024.06.03
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Why Are People Lining Up There?

Finding the True Pop-Ups In An Era Inundated with Pop-ups #2

 

Columnist

Shin Hee-sun Restore Business Team

 

 

Editor’s note


Welcome to the golden age of pop-ups. We analyze the pop-ups that genuinely work. Gone are the days when merely opening a pop-up was enough to spark novelty. What kind of pop-up excites the Millennials, Gen Z, and Gen Alpha? On what basis should the success of a pop-up be defined? What’s the secret behind the popularity of certain pop-ups? A staff member managing our flagship store, Amorepacific Seongsu, analyses the content of today’s pop-ups, flagship stores, and offline retail trends.

 

 

#INTRO


Have you been to many pop-ups lately? Frankly, I view them mechanically now—there are just too many. I opened Instagram and searched for pop-ups in Seongsu-dong for the fifth week of May. Thirty-eight pop-ups. What's Happening at The Hyundai? I’ve heard the "Lovely Runner" pop-up is the latest sensation these days. A search for ‘pop-up’ yields dozens of posts. Sometimes, I wonder, "Is pop-up marketing harder to succeed in now?" In this fierce competition, pop-ups are becoming more extravagant, offering more gifts to customers. However, true success in this arena isn't about spending the most money or giving away the most freebies. Project Rent’s CEO, Choi Won-seok, harshly criticizes these ‘promotional pop-ups’ that scatter free products merely to attract visitors.

 

 

Lovely Runner Pop-Up Store(05/02/24~5/29)
‘God-Chungja Chimtube Studio Guest Appearance’ Pop-Up Store (05/13/24~05/23)/Source: Shinsegae Department Store

 

 

Successful pop-ups are the opposite—they have ‘a clear purpose.’ They’re designed with a distinct ‘why.’ Take the recent ‘Chimchakman’ pop-up store at Shinsegae Department Store in Gangnam, which saw an unprecedented ‘open run’ with 300 people waiting on the first day. While the fame of webtoon artist Lee Mal-nyeon, with 2.44 million subscribers, played a role, the precise targeting of ‘Chimchakman's true fans’ and the explicit goal of ‘genuine communication with true fans’ made the difference. The space, which recreated the studio where he films his YouTube shows, gave fans the feel of visiting the filming set. The response might not have been as enthusiastic if it had been a simple exhibit of Chimchakman's videos or a basic merchandise pop-up. Designed to foster communication with true fans, the pop-up resonated deeply, and the online pre-order tickets sold out instantly.

 

 

Ghana Chocolate House (03/09/24~04/07)
Uncle Samsik Special Pop-Up (05/10/24~05/31)/Source: Naver

 

 

Recently, the ‘Ghana Chocolate House’ in Seongsu-dong was another pop-up focused on delivering a message. Its purpose was to ‘suggest various ways to enjoy chocolate.’ Following the theme ‘TASTE with FOUR SEASONS,’ it centered on seasonal experiences of chocolate over four weeks—spring, summer, fall, and winter. Special menus were developed exclusively for the pop-up. Customers paid significantly to purchase these special menus rather than receiving free chocolates, finding the new experience refreshing. The Ghana Chocolate House was successful, entering its third season and expanding to Japan. Another intriguing attempt is the Seongsu-dong ‘Uncle Samsik Special Pop-Up,’ launched to promote the new Disney Plus web drama ‘Uncle Samsik.’ The pop-up recreates the drama's set, with actors using the show's dialect to interact with visitors. It even features Sa-il Bakery, a replica of Uncle Samsik’s bakery from the drama, where actual bread is given out. Although it's too early to determine the pop-up’s success, it seems to spark curiosity about the drama by providing a vivid experience.

 

 

Spotify x NewJeans Bunnyland (07/28/23 - 08/06/23) / Source: Nakwon Music Instagram

Jeju Wheat Market-Bar Pop-Up (05/05/23 - 05/28/23) attracted 50,000 visitors, leading to an additional pop-up at The Hyundai Seoul / Source: Naver

 

 

Pop-ups designed with a clear purpose can achieve remarkable success, even overcoming the traditional constraints of ‘location.’ There’s no longer a need to stick to high-traffic areas like Seongsu-dong. Last year’s hit ‘Spotify x NewJeans’ Bunnyland pop-up was held at Nakwon Arcade. They chose ‘Nakwon Arcade’ for its unique blend of trendy and retro vibes, aligning with the girl group NewJeans’ image. This demonstrates how even the location can be meticulously planned to fit the pop-up’s purpose and concept. The ‘Jeju Wheat Market-Bar’ pop-up was held at Gwangjang Market to leverage Jeju’s retro local image, showing how a non-traditional pop-up venue can synergize with its concept.

 

 

Penfield Chill Market (05/24/24 - 05/26/24) / Source: Penfield Instagram

 

 

Purpose-driven pop-ups extend beyond mere marketing tools to become new business ventures. Limited-edition merchandise sold only at pop-up stores enjoys immense popularity due to its exclusivity. For instance, some fans camped out overnight to buy NewJeans merchandise that was available exclusively at the Bunnyland pop-up last year. At The Hyundai Seoul, the recent pop-up for the popular drama "Lovely Runner" saw its merchandise nearly sell out within just two days of opening, even though it was scheduled to run for about a month. Cross-industry collaborations also create synergies. At the recent ‘Penfield Chill Market’ pop-up in Seongsu-dong, outdoor brand Penfield introduced a collaborative collection with a band, hosting a free live performance to draw traffic. Complementary F&B brands, like the ice cream truck ‘Kigo’ and the American hot dog shop ‘Dog Club,’ joined in, boosting sales through synergistic efforts. Pop-ups maximize traffic effects to drive collective sales.

 

 

#OUTRO


“What happens if none of the ten plans you’ve brought to the table are executed?” This is the question asked by Yeo Jun-young, founder of Korea’s largest PR agency, Prain when planning pop-ups. “If nothing significant would occur, then it’s better not to proceed with those plans,” he says. In a time where competitive pop-up marketing is rampant, mechanically doing more and giving away more, perhaps the most crucial element for a successful pop-up is the fundamental question: “Why are we doing this pop-up?”

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