
While we undoubtedly need to figure out a smart solution to this issue, there are many related tasks that we also need to resolve. We have to double check our entire quality management processes across the company. We have to reestablish our quality standards, inspect all areas including systems and facilities, and keep seeking ways to improve the quality of our product and service. Fortunately, this issue broke out before we get more globalized and introduced to more regions. In some way, I think it is good that this happened. We learned a lesson and this can be a wake-up call for us. If we really want to make all of humanity beautiful and happy, we must always make products with the highest quality assurance. We have also learned that what matters more is how customers view our products. Even though the product is safe, people do not want to listen to the truth once they were hit by a strong negative image. Now is a critical moment for us to figure out the way to convert current difficulties to a chance for innovation towards "absolute quality" that goes far beyond any statutory requirements. Let's review and analyze this issue in three steps: what we need to do immediately; what we need to have done by the end of the year; and what we need to do on an ongoing basis. I would like to appreciate all the staff and managers in related departments, including the customer service team, who have worked relentlessly to serve customers and Mass BU who have proactively and faithfully managed our different channels. I would like to express regret to you for experiencing such a hard time. I really appreciate your earnest endeavor.
Taormina, a city of Sicily, beloved by Goethe and Wagner. The Ancient Theater from the times of Ancient Greece and Rome is still in use.
As the center of transportation and the land of rich natural resources, Sicily was coveted by a slew of foreign powers. It has changed hands more than ten times, having been ruled by Phoenicia, Ancient Greece, Rome, Saracens, Vikings, Normans, and Spain. Only recently, Sicily became part of what today we recognize as Italy. In 1860, 156 years ago from now, the Italian general Garibaldi liberated and merged southern Italy with what would, the following year, become the Italian state. Sicilians were originally kind and innocent people but throughout the island's tragic history, they have learned to completely distrust the central government. Their weak sense of ownership resulted in discord, a tragic outcome. As a result, Sicily remains one of the poorest regions of Italy, despite its abundant natural resources. This gives us pause to rethink the importance of all having a sense of ownership.
During the period of Norman control that lasted for about 120 years, Sicily was the center of European history. At that time, it was stronger than England and was widely perceived as a major European power. The Normans fought alongside Vikings who had come from Denmark and the Scandinavian Peninsular. Vikings were heavily armed seafarers and traders riding very speedy and agile ships. Denmark was then very much like the Mongolia of Asia. Its people were very skilled sailors and raided Europe armed with iron weaponry. They also showed strong leadership and a pioneering spirit. Their skilled seamanship took them across the Atlantic Ocean to the Greenland, as well as down the coast into the Mediterranean. The Vikings headed to the southern Italian peninsula where they fought alongside the Normans, who took the strategically important region. In the Battle of Hastings in 1066, Duke William II of Normandy defeated the army of England and earned his titled "William the Conqueror", master strategist and tactician. The Normans had a strong solidarity and military force that extended to the Strait of Gibraltar, which enabled them to seize Sicily. The Kingdom of Sicily was governed by the Normans for 120 years from 1130 to 1250, which coincided with the region's most prosperous time.
In its heyday, under the King Roger II, Sicily was open to diverse religions and ethnic groups. Roger II hired many Arabs with skillful agricultural techniques and Greeks with excellent spinning methods to increase the productivity of Sicilian industry. Moreover, he let Jews take care of the kingdom's administration. By protecting religious freedom, he oversaw the most prosperous era in Sicily's history. His power was based on multi-ethnic talents and active trade, which enabled him to gain control over the southern regions of Italy. 'Cappella Palatina,' the royal chapel of the Norman Kings of Sicily, is a clear demonstration of Roger II's conviction. This fascinating building is the best example of Arabic, Norman and Byzantine styles, which were all popular in the 12th century Sicily. The chapel harmoniously combines three cultural styles: Norman architecture, Arabic arches and script, Byzantine domes and mosaics. The unbiased, open policy was the key driver of such accomplishments, enabling the kingdom to overcome frictions between religious and ethnic groups.

Cappella Palatina, the royal chapel in Palermo, Sicily. It combines Norman, Saracen and Byzantine styles harmoniously.
Since Korea is also surrounded by many other countries and has thus experienced many wars and invasions, the history of Sicily mirrors our own situation. How a country deals with historical crises and opportunities makes a big difference to its destiny. Learning from history, we should always be open to new ideas and take ownership when facing predicaments to move forward.

This painting illustrates that Frederick II hired talented people regardless of their ethnicity or religion. Saracens in turbans were employed as scientists, mathematicians and royal guards. Jews in kippahs or yarmulkes were employed as administrators. Greeks with beards and long hair were employed as engineers. His openness was the key driving force that enabled his time to be the most prosperous period of the dynasty in Sicily and southern Italy. In that sense, he was truly a Renaissance leader.
